Share this job SVGs not supported by this browser. Description Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic's & Waterloo Counseling Center. Read more about THA here: http://texashealthaction.org . Texas Health Action is seeking applicants for the MAP Enrollment Internship , to work under the direction of the Director of Patient Support Services. The MAP Enrollment Intern will be responsible for assisting patients and community members with enrollment and renewal into Central Health’s Medical Access Program (MAP) and MAP Basic. This internship provides direct client assistance, verifies eligibility documentation, and ensures timely application submissions through the appropriate systems. Core Functions: Conduct patient screenings for MAP and MAP Basic eligibility, verifying income, residency, and insurance status. Assist patients in completing and submitting applications through the Central Health/VeritySource system. Provide education to clients regarding available services, renewal timelines, and covered benefits under MAP. Maintain up-to-date documentation and case notes in approved electronic databases. Coordinate with clinic teams to ensure patients can access care following enrollment approval. Track pending applications and follow up with clients to obtain missing information or documentation. Participate in community outreach events to raise awareness and facilitate MAP enrollment. Maintain compliance with HIPAA and all organizational privacy standards. Assist in generating reports and statistics related to MAP enrollments and renewals. Compensation This is an unpaid internship position intended solely for educational purposes. No employment is guaranteed upon completion. EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Applicant Information: Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification. The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. Requirements Job Requirements Education and/or Licensure – Preferred High school diploma or GED. Experience – Preferred 1–2 years of experience in healthcare access, case management, or social services. Prior experience with patient eligibility programs (MAP, Medicaid, CHIP, or similar). Demonstrated experience working with vulnerable or uninsured populations. Experience with data entry, documentation management, and online eligibility systems. Additional Requirements – Preferred Bilingual (English/Spanish) strongly preferred. Enrollment in an accredited Medical Assistant program Completion of core classroom instruction prior to externship CPR certification (may be required) Professional appearance and demeanor Ability to maintain patient confidentiality and follow clinic policies Liability insurance (as required by the school or clinic) Knowledge, Skills, and Abilities Technical Proficiency: Competent in Microsoft Office Suite (Excel, Word, Outlook) Attention to Detail: Strong accuracy in verifying documentation and entering patient information. Confidentiality & Compliance: Adherence to HIPAA and organizational policies regarding patient data. Communication Skills: Ability to explain complex eligibility criteria clearly and compassionately. Cultural Sensitivity: Demonstrated ability to work effectively with diverse communities. Time Management: Capable of handling multiple cases, prioritizing tasks, and meeting deadlines. Team Collaboration: Works cooperatively with clinical and administrative staff to support shared goals. Problem Solving: Identifies and resolves barriers to patient enrollment. Customer Service: Professional and empathetic in all client interactions. Work Commitment: Flexibility to support occasional weekend or outreach events. Physical Requirements / Environmental Conditions Ability to communicate clearly in person, by phone, and in writing. Hearing sufficient to perceive detailed information and instructions. Ability to perform repetitive hand and wrist motions for computer input. Ability to lift or carry up to 15 pounds occasionally. Ability to focus amid office noise, foot traffic, and interruptions. Work primarily in indoor settings such as clinic offices or outreach sites. Bloodborne Pathogen Exposure Category Category #3 Job does not involve exposure to blood, body fluids, or non-intact skin/tissue specimens. Incumbent does not perform or assist in emergency medical care or first aid as part of regular duties. Benefits None Apply for this job