We are looking for a Seasonal Mental Health Provider to join our TalkNow Team. TalkNow is a 24/7, 365, on-demand telehealth service that exclusively serves the higher education student population. As a Seasonal Mental Health Provider on our TalkNow Team, you will act as a primary form of emotional support for the students and members (i.e. faculty & staff) we serve. We are looking for providers who have successfully completed a masters degree in professional counseling, social work, and/or marriage and family therapist who have worked with populations in need of crisis intervention, de-escalation, risk assessment, and safety planning.

Monday-Thursday 8pm-6am CST

Seasonal Schedule: January 15 - May 31 & August 1 - December 15 (Off June, July, and Dec. 15 - Jan. 15)

What You'll Do

• Act as a primary support & triage for incoming TalkNow sessions (via phone, video or chat) to support members (i.e. students, faculty, or staff) with a person-centered, strengths-based approach 
• Provide crisis intervention, de-escalation, and triage support as needed for students using TalkNow services, providing full availability during the hours of your shift 
• Collaborate with students to develop care plans, progress care, and conduct risk assessments as needed
• Appropriately document sessions, assessments, and care plans in our electronic health record (EHR) 
• Adhere to established standards for AIDET communication (acknowledge, introduce, duration, explanation, and thank), clinical documentation quality, HIPAA/PHI and telehealth regulation
• Consistently meet the required performance metrics for number of required encounters per week and shift 
• Participate in the quality assurance investigations to gather all applicable facts

What You Bring

• Completion of a Master's Degree (M.A./M.S.) in Psychology, Professional Counseling, Social Work, or Marriage & Family Therapy with Provisional or Associate License is required
• Strong clinical writing, assessment, and active listening skills
• Experience with crisis intervention and de-escalation
• Experience providing therapeutic services to young adults, adolescents, at risk populations, or have worked in a community mental health, crisis support, or college counseling environment
• Fully Licensed Mental Health Practitioner - PLUS

Who You Are

• Able to adapt to the needs of the members we serve 
• Able to establish rapport, trust and professional boundaries with students
• Able to assess, triage, and document sessions with students potentially in crisis and/or are experiencing thoughts of self-harm or suicidal ideation, etc,
• Able to respond to students who are potentially in crisis with professionalism, support, empathy, and an awareness of cultural humility

Benefits + Perks

• Company issued computer equipment
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance 
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match 
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture
• Seasonal Schedule! Working January 15 - May 31 & August 1 - December 15 (Off June, July, and Dec. 15 - Jan. 15)

$41,250 - $45,000 a year