Service Advisor

highlandfleets

Beverly, United States

November 07, 2025

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Service Advisor

Beverly, MA
Engineering & Maintenance /
Full-time /
Remote
About Us
Highland Electric Fleets’ electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing, vehicle procurement, infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.

We know that cleaner buses create healthier communities and it’s our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1,500 students!*

We are looking for candidates that want to help support this mission…

*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet

Summary:
The Service Advisor serves as the primary liaison between customers, the field maintenance team, and internal field support operations. Reporting to the Maintenance Manager, this role is responsible for coordinating maintenance requests, scheduling field service appointments, and ensuring high-quality service delivery. 

The Service Advisor provides clear communication, accurate documentation, and proactive support to both customers and technicians to maximize efficiency, customer satisfaction, and equipment uptime.

Responsibilities:

    • Act as the main point of contact for customers regarding field maintenance service requests, inquiries, and updates.
    • Schedule and coordinate field service appointments, dispatching technicians based on availability, skills, and location.
    • Create, review, and process work orders, ensuring accurate documentation of customer concerns, services performed, and parts required.
    • Provide technicians with detailed service instructions, customer information, and job requirements.
    • Communicate repair status, timelines, and any additional service needs to customers in a timely and professional manner.
    • Ensure proper follow-up after service visits to confirm customer satisfaction and close work orders.
    • Track and monitor service jobs to ensure deadlines and performance metrics are met.
    • Maintain knowledge of company products, services, and maintenance procedures to effectively support customers and technicians.
    • Promote a culture of safety, teamwork, and customer-first service within the field maintenance team.

Qualifications

    • High school diploma or equivalent required; associate degree or technical background preferred.
    • 2–4 years of experience in a service coordination, maintenance, or advisory role.
    • Strong organizational and multitasking skills with attention to detail.
    • Excellent verbal and written communication skills.
    • Ability to handle and prioritize tasks, and remain calm under pressure.
    • Proficient in service management systems, scheduling platforms, and MS Office Suite.
    • Technical aptitude and understanding of mechanical/equipment maintenance is a plus.
    • Customer-focused mindset with a problem-solving attitude.
$75,000 - $90,000 a year
What You Can Expect from Highland:
· Competitive base salary and performance-based bonus program
· A supportive, highly collaborative, team-oriented environment
· Opportunities to make a difference, be heard, add value, and be recognized
· Growth and development with a leader in this new and exciting industry
· Ability to work with bright, innovative, and forward-thinking colleagues
· Health, Vision, and Dental coverage for employees & their dependents
· Life insurance, public transportation assistance
· Generous Paid Time Off
· 401(k) program and company match


Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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