Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

We’re looking for a Director of Social Media to lead and manage the social media function and ensure its overall success and effectiveness. This role is responsible for defining and executing a strategy for social media at Vonage including aligning overall goals and objectives, creating and managing operational processes, managing and delivering a social calendar, identifying and measuring key metrics, and managing the team to deliver on these roles. 

If you’re ready to take it to the next level and make a lasting impact on Vonage’s Social Media, we want to hear from you! 

Your key responsibilities:

Strategy and Planning 

• Work with marketing leadership to define overall goals, objectives, and KPIs for social media 
• Define and gain consensus on overall social media strategy aligned to goals and objectives
• Prioritize social media channels and create specific presence and posting strategies for priority channels - including LinkedIn, X, YouTube. Instagram

Message Development 

• Work with brand and editorial team to refine existing content and create new content optimized for social media delivery 

Operations 

• Create and manage social media calendar in collaboration with key stakeholders such as corporate communications, brand, events, and business units 
• Create and manage crisis communications processes for social media in conjunction with overall crisis management processes for company 
• Manage day-to-day operations including planning, monitoring, and measurement and develop standard operating procedures for each 
• Manage social media team to ensure alignment of resources to needs and continuous development of team capabilities 
• Define, manage, and optimize social media tech stack to ensure ability to manage and monitor social presence 
• Work with marketing analytics teams to measure social media performance  

What you’ll bring:

Required:

• Ability to manage multiple requests and meet deadlines in a fast-paced environment
• Strong team player with a proactive, problem-solving mindset
• 8-10 years of experience in social media and 3+ years of leadership experience
• Hands-on experience with a social media management system such as Sprinklr or Sprout 
• Strong attention to detail with a commitment to accuracy and quality
• Experience managing a team of social media professionals 
• Excellent written communication and proofreading skills

What we consider a plus:

• Experience working with large companies
• Experience working with Corporate Communications and Executive Communications 

Where you will work:

We are open to considering fully remote candidates located within the Eastern Time Zone of the United States.

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our . 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.