Creative Project Management - Team Lead
Superside
United States
October 24, 2025
Apply NowCreative Project Management - Team Lead
LATAM
Delivery & Operations – Creative Project Management /
Contractor /
Remote
Superside is looking for a Creative Project Management Team Lead to join our Delivery & Operations team.
As a Creative Project Manager (CPM) Team Lead, you will play a critical role in driving both the success of your team and the efficiency of project management. This position is a hybrid between people management and senior project management, where you will be responsible for leading a team of CPMs while also overseeing complex projects and ensuring operational excellence.
Your success in this role will be measured by:
Team Leadership – Developing a high-performing CPM team aligned with Superside’s values.
Project Management Excellence – Ensuring smooth, high-quality project execution, stakeholder collaboration, and process optimization.
What You'll Do
- Mentor, coach, and support CPMs to enhance their skills and ensure alignment with company values.
- Use data-driven insights to track individual and team progress, identify areas for improvement, and implement corrective actions.
- Ensure even workload distribution, prevent burnout, and proactively plan for PTO coverage.
- Set clear performance expectations, provide constructive feedback, and ensure continuous learning opportunities for CPMs.
- Guide the team through organizational updates, new processes, and strategic initiatives, ensuring smooth transitions.
- Monitor utilization rates, AI adoption, customer satisfaction, and service level adherence to drive continuous improvement.
- Oversee multiple projects, ensuring timely delivery, adherence to scope, and maintaining high creative standards. Address potential project issues before they escalate, ensuring minimal disruptions to deadlines or quality.
- Build trust with clients, communicate effectively, and balance customer satisfaction with internal resource management.
- Work closely with Account Executives (AEs), Creative Leads (CLs), and Customer Success Managers (CSMs) to align on business objectives.
- Keep a high-level view of all ongoing projects, ensuring operational efficiency and identifying areas for improvement.
- Provide hands-on support, oversee critical project milestones, and remove roadblocks for the team.
- Encourage and implement AI-driven solutions where applicable, ensuring increased efficiency without compromising quality.
What You'll Need To Succeed
- 5+ years of experience in project management, ideally in a creative or agency environment.
- 2+ years of leadership or people management experience.
- Strong knowledge of AI, automation tools, and workflow optimization.
- Experience collaborating with cross-functional teams.
- Proven ability to manage high-priority customers and escalations.
- Outstanding verbal and written English communication skills
- Comfortable working in a fast-paced, rapidly changing environment with the ability to manage multiple priorities simultaneously
- Alignment with Superside’s values and culture, with a passion for creative excellence and a commitment to delivering outstanding customer experiences
Why Join us?
We’re on a mission to create more equal opportunities globally. And with that in mind, we’ve built a natively remote company enabling us to reach out to the best talent no matter where they work.
Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:
- A global community of 200+ best-in-class creatives working from more than 70 different countries
- Continuous learning, development, and certification in our global Academy.
- A trusting, ego-free and truth-seeking environment. No bullshit.
- A high-pace, high-energy, and high-performance environment.
- Work closely with leading global brands. We’re talking Amazon, Puma, LVMH, Shopify and a lot more
- An international career and creative mentorship from top design leaders. We grow, you grow
- Pioneering the future of work with a fair, friendly and supportive community.
- Flexible working hours from anywhere in the world.
- Networking, feedback sessions and exchange between creators on weekly basis