We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

REPORTS TO: People Resources and Culture Manager 

JOB SUMMARY: The Human Resources Generalist is responsible for performing HR-related duties. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, performance management, onboarding, policy implementation, and employment law compliance 

KEY RESPONSIBILITIES: 

• Assists in the development and implementation of personnel policies and procedures, client group leaders in employee relations investigations such as disciplinary procedures and appropriate corresponding paperwork/documentation (e.g. Corrective Actions, PIPs)
• Assist in the implementation and management of leave processes (i.e: administration tracking)
• Maintain employee files and records in electronic and paper form
• Identify and initiate human resource process improvements.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Conduct new employee orientations, presenting company policies and assist in orientation scheduling and preparing new hire packages.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Be the 1st point of contact for employee
• Process pay rate changes employees promotions, training to prod, market adjustments in HRIS
• Support the HR Site Lead in attrition management, monitoring and analyzing turnover to develop. 
•  Manage onsite vendor contracts (foodservice, medical services, transportation etc)
•  Conduct exit interviews.
•  Performs other duties as assigned.

 QUALIFICATIONS AND EXPERIENCE: 

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• 1+yrs HR Generalist experience in the BPO is desired
• Strong knowledge of Labour Laws and fair Labour practices, recruiting and employee reactions
• Knowledge of legislations pertaining to employment
• Experience supporting hourly employees and client groups
• Knowledge of HR Systems

 KEY COMPETENCIES: 

• Strong communication skills (oral/written)
• Proficient in Microsoft Word, Outlook, PowerPoint and Excel. Experienced with Google Docs
• Excellent time and project management skills.
• Adaptability to learn a variety of HR software programs.
• Strong Analytical and problem-solving skills.
• Flexibility, team orientation and willingness to learn.

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid St. Lucian National ID Card, a personal commercial bank account, and a complementary Police Certificate of Character, in addition to having the necessary academic qualifications and experience for the position that best suits you.