We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

The  Reservations Specialist will be responsible for consulting with guests in reaching customized solutions to their travel needs by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service.

HOURS
Must be flexible for scheduling to include days, nights, holidays, and weekends

REQUIREMENTS

• Minimum 1+ years' work experience in a customer oriented and/or sales role and 6 months experience in the hospitality industry or in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older
• Must possess a valid St Lucian ID (Passport, National ID or Driver's License)

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid St. Lucian National ID Card, a personal commercial bank account, and a complementary Police Certificate of Character, in addition to having the necessary academic qualifications and experience for the position that best suits you.