OVERVIEW: 

As a brand, our mission is to unite the conditioning community, and for the first time ever, we are doing this in a permanent retail space. As the most important role in the store team, you’ll play a pivotal part in bringing Gymshark to life, in real life. Our store will behave in a way that’s totally unique to Gymshark. Our community and customers are our ‘family’, so we treat them as such. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

WORKING HOURS: Full Time 

What You'll Need:

• Previous experience in a retail/sales environment
• Driver of exceptional customer service using positive language, clear communication, effective listening
• Additional languages spoken would be a bonus
• Confident in approaching and building relationships with the community. Going above and beyond in catering to individual needs (personal, cultural) by remaining adaptive and attentive
• Passionate about styling whilst aware of current trends within both the brand and industry
• Attention to detail - making suggestions that are in line with a customer's vision, according to their needs 
• Driven to learn all things product - delivering information and answering questions about our product
• Ability to work collaboratively in both a smaller and wider team
• Capable and confident in working in a fast-paced environment whilst balancing multiple requests
• Driven to achieve and exceed team KPIs

What You'll Be Doing:

• Meeting customers who’ve booked an appointment
• Getting to know customers’ likes, dislikes and budget
• Select products or services that fulfil customers’ needs
• Build, maintain and develop a rapport with our community
• Finding potential walk-in customers on the shop floor during appointment-free periods
• Fulfilling admin duties, such as tracking and sending over KPIs and appointment notes
• Ensuring the 121 Shopping space is fully stocked and tidy
• Maintaining deep brand and product awareness, supporting the wider team with product education as experts

*Bonus languages: Arabic, Spanish, Mandarin, Cantonese

THE PERKS

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way. 

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email .

OUR VALUES ARE INVALUABLE

Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a Shit). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way).  You understand that to go further, we go together (Put Family First)