Share this job SVGs not supported by this browser. Description Pay rate: $40+ an hour depending on experience Location: Fort Collins, CO Keywords is searching for a candidate to join a new team of an exciting consumer electronics company located in Fort Collins, CO as a Field Technical Product Support Specialist . In this role you will be the first initial contact that people will reach out to in regard to errors with the product. You communicate directly with customers & with dev teams. Daily Tasks: You'll provide technical support for our products, including installation, configuration, troubleshooting, repair of software and firmware-enabled hardware. Diagnose and triage complex technical problems on-site and remotely, utilizing diagnostic tools and problem-solving techniques. Document all service interactions, including issues, resolutions, and customer feedback in Jira issue ticket system. Collaborate with engineering and product development teams to provide valuable insights and contribute to product improvements. Maintain open and professional communication with business partners. Adhere to safety regulations and maintain a safe work environment at all times. Some travel to company sites, including potential overnight stays and international travel, as needed. Requirements Experience with Jira, Teams, & general tech experience Able to interface with all types of people regarding errors in laymen’s terms and decipher the issue for the teams Excellent speaking and communication skills Able to diagnose and troubleshoot system failures, understanding the basic's of how systems work Planning and coordination skills Quickly pick up new skills and become proficient promptly Experience working with a variety of different teams ie. Engineering, lab team etc. Travel most likely required Benefits At KeyWords we provide all our contingent workforce with: Paid Time Off (including sick days and holidays) 401k (3% matching) Medical, Dental and Vision benefits We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law Role Information: EN Studio: Keywords Studios Location: Fort Collins, CO Area of Work: R&D Service: Manufacturing Employment Type: Contractor Working Pattern: Full Time Apply for this job