About Kind Behavioral Health  

Kind Behavioral Health is a leading provider of Applied Behavior Analysis services in North Carolina and Georgia, dedicated to improving the lives of children with autism spectrum disorder (“ASD”). We provide life-changing treatment to children with ASD, providing outstanding quality care, and delivering exceptional clinical outcomes, in an environment in which all are encouraged to THINK BIG, HAVE FUN, DO GOOD, and BE KIND. We deliver treatment through individualized care plans, and target socially significant behaviors, enabling the clients we serve to lead more independent, fulfilling lives. 

Responsibilities - Administrative & Family Coordination

• Coordinate all diagnostic evaluation scheduling, including intake appointments, evaluations, follow-up consultations, and re-assessments.
• Serve as the primary point of contact for families regarding scheduling, required documentation, evaluation logistics, and general questions.
• Communicate professionally and compassionately with caregivers, referral partners, and internal teams.
• Collect and track deposit payments and any required pre-service financial documentation.
• Supports deposit collection, financial readiness verification, and pre-service payment workflows with accuracy and professionalism.
• Provide status updates to families and ensure all pre- and post-evaluation steps are communicated clearly and completed on time.

Responsibilities - Documentation & Assessment Logistics

• Collect, review, and organize intake packets, developmental histories, school records, medical documentation, and consent forms.
• Prepare assessment materials (including scoring sheets, rating scales, digital forms, and testing packets) for use by clinicians.
• Upload and maintain all records in the EMR with accuracy and timeliness.
• Maintain secure storage, inventory, and chain-of-custody tracking of assessment materials and tools.

Responsibilities - Evaluation Process Support

• Track evaluation progress from referral through report delivery, identifying barriers and ensuring timely movement through each stage.
• Monitor and report on referral-to-evaluation and evaluation-to-report turnaround times, escalating delays as needed.
• Track and report on family satisfaction related to the evaluation process, identifying themes or barriers that impact caregiver experience.
• Support clinicians with scheduling, documentation, and follow-up tasks.
• Coordinate warm handoffs to Kind Behavioral Health’s ABA intake team for families moving forward with therapy services.

Responsibilities - Data, Reporting & Process Improvement

• Partner with the Director of Workforce Planning & Client Experience to compile, analyze, and present operational performance data.
• Identify workflow bottlenecks and collaborate across teams to refine scheduling practices, documentation processes, turnaround time expectations, and throughput.
• Assist in the development, refinement, and maintenance of report templates, standardized documentation tools, and efficiencies within EMR/CRM systems.
• Track family satisfaction indicators and participate in initiatives aimed at improving the diagnostic experience.

Responsibilities - Compliance & Client Service

• Ensure HIPAA compliance and maintain strict confidentiality in all handling of client and evaluation information.
• Communicate promptly and professionally with clinicians, caregivers, and clinic teams.
• Proactively resolve administrative or scheduling issues while maintaining a family-centered, service-oriented approach.

Qualifications

• High school diploma or equivalent AND 3+ years experience in diagnostic intake, client coordination, healthcare administration, behavioral health, or related client-facing operations
• OR Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, Psychology, Operations Management, or a related field AND 2+ years experience in diagnostic intake, client coordination, or administrative operations within healthcare or behavioral health.
• Experience providing direct customer service or caregiver-facing support in healthcare, behavioral health, education, or other service environments - required.
• Experience using practice management, EMR, CRM, or intake-management systems (e.g., CentralReach, JotForm, HubSpot, or similar) - required.
• Proficiency in Microsoft Office, including Excel for basic reporting and case tracking - required.
• Ability to interpret simple operational data such as turnaround times, case progression, or documentation completeness - required.
• Demonstrated reliability managing multi-step administrative workflows, such as scheduling, documentation flow, or evaluation stage tracking - required.
• Ability to maintain confidentiality and follow HIPAA requirements - required.
• Experience working in autism diagnostic, neuropsychology, developmental pediatrics, or ABA service environments - preferred.
• Experience serving as a Diagnostic Specialist, Assessment Coordinator, Intake Specialist, or similar role - preferred.
• Experience coordinating multi-step evaluation workflows (e.g., referral → intake → assessment → report) - preferred.
• Experience supporting workflow or process improvement initiatives - preferred.
• Experience handling client payments, deposits, or pre-service financial coordination - preferred.

As part of our team, you will be eligible for:

• Competitive compensation
• Paid time off, paid holidays, paid sick time and paid birthday! 
• Medical, dental, vision insurance
• Short-term disability and life/ADD insurance
• 401K with company match, or company contribution to student loan payments
• High level of collaboration with a strong emphasis towards growth and development

Kind Behavioral Health (KBH) is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.