Manager, Professional Services - Utilities
Entrata
Lehi, United States
October 25, 2025
Apply NowManager, Professional Services - Utilities
Lehi, Utah
Customer Operations – Utilities /
Full-Time /
Remote
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
The Manager, Professional Services - Utilities plays a critical role in leading a team of Utility Consultants I to ensure the successful onboarding and long-term service optimization of Entrata’s utility products. This individual is responsible for talent development, resource management, and driving operational excellence within the team. The Manager oversees the execution of key implementation and consulting initiatives while ensuring high customer satisfaction, process efficiency, and regulatory compliance. This role requires strong leadership, problem-solving skills, and the ability to optimize consultant productivity to deliver world-class customer experiences.
Responsibilities will include
- Lead and manage a team of Utility Consultants I, ensuring high performance and continuous skill development.
- Execute the department’s hiring strategy, making hiring recommendations and onboarding new team members effectively.
- Monitor and manage consultant workload, balancing resource allocation and ensuring project timelines are met.
- Establish and track performance metrics, including average time to implement (ATTI), consultant utilization, project velocity, implemented ACV and other metrics as they are developed and launched, while holding the team accountable for achieving departmental goals.
- Provide coaching and mentorship, conducting weekly team meetings and 1:1s to set clear expectations, provide feedback, and develop high-impact talent growth plans.
- Serve as an escalation point for customer concerns, resolving complex utility implementation issues and ensuring high customer satisfaction.
- Ensure consultants follow established Standard Operating Procedures (SOPs) and best practices for utility onboarding, provider coordination, and compliance.
- Improve internal workflows by identifying operational inefficiencies and collaborating with leadership to enhance processes.
- Partner with cross-functional teams, including, but not limited to, Project Management, Utility Fulfillment, and Compliance teams to ensure seamless communication and project execution.
- Drive a culture of accountability, ownership, and continuous improvement by setting clear expectations and ensuring adherence to Entrata’s consulting methodology.
Minimum Qualifications
- Bachelor’s degree in Business, Management, or a related field.
- 2+ years of experience in software implementation, professional services, or utility consulting with a demonstrated career progression.
- Strong leadership, conflict resolution and coaching skills, with experience managing and developing a team.
- Excellent problem-solving abilities with a data-driven approach to decision-making.
- Strong understanding of utility billing processes, compliance requirements, and account management.
- Exceptional written and verbal communication skills with the ability to handle customer escalations and internal cross-functional collaboration.
Preferred Qualifications
- Experience in the multifamily housing industry with a focus on utility billing or property management.
- Previous experience using Google Suite, HIVE, or other project management tools.
- Project management or other certifications.
- Experience optimizing customer onboarding and consulting processes for efficiency and scalability.
- Proven ability to attract, retain, and develop top talent within a professional services team.
$88,000 - $139,000 a year
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - M3
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.